New Case Study Published:

Executive Summary

A major U.S. communications provider worked with Mersoft on load testing and production monitoring of their video chat services that use WebRTC. The services include 2-way video, audio, text messaging and screen sharing. It is a fairly new product, but is gaining in popularity so they wanted to make sure it was ready for large-scale use.

Mersoft and the client collaborated to set up Mersoft test™ for production monitoring and several load tests to identify improvement areas. Several issues were found and resolved by the engineering team from node.js issues on the client, web server capacity issues, SDP exchange issues, ICE candidate issues, and problems when a selective forwarding unit was utilized versus a peer-to-peer connection. Each problem was resolved quickly and improved the customer experience.

All these tests were done by emulating the client experience so as new versions are released, the scripts can be easily rerun. The client now has the capability to manage the unique complexities of a large-scale WebRTC product and can save both time and labor in addition to getting insights unavailable from other products. In addition, all the graphs in this case study were taken directly from Mersoft test™.   More are available to help your teams visualize the data effectively.

Download it here.